1. What payment methods do you accept?

We accept Visa and Master Card, COD (Cash on Delivery) *Conditions apply, Direct Bank Transfer, Paypal, Check Payments * Conditions apply, Genie / eZ Cash

If you have any question, please contact us before place order.

2. Do you offer volume discounts?

Yes. We are offering for discount high volume orders only. Pls contact us for details

3. Delivery

  1. Our delivery partners are Koobiyo and PromptXpress. 
  2. They are giving quick delivery service for Island wide within 2day.
  3. We are offering Free of charge within Colombo area 1-15 and Suburb.

4. We can TRACK our order by online?

Yes. you can track your order by online. More details

5. How much will shipping cost?

Shipping costs are calculated at the checkout, based on the dimensions and weight of your shipment, and the shipping address. To find out how much shipping will cost, please add the desired products to your cart and complete the checkout process.

6. Can I change my delivery address?

Your delivery information is sent us immediately after your payment is processed, so it’s difficult to change this after your order has Shipped. Please enter your address details carefully!

If you do need to change your shipping address, please contact us as soon as possible.

7. Quality & Warranty

  1. We guarantee all of our products for a period one to five years from date of shipment, (Warranty for Electronic products only and mentioned warranty period in provided INVOICE.  For any warranty claim customer should carrying the item to our shop and need original invoice for and warranty claim.
  2. We are suppling Branded products only.

6. Returns

  1. Define Instruments will accept product returns for exchange up to 30 DAYS after the dispatch date, provided that the returned product(s) are unused, Unboxed, Unopened box and no any scratch on the box.
  2. Return accept only for electronic items only